Refund policy

We have a 14-day return policy for damaged products, which means you have 14 days after receiving your item to request a return. See terms and exceptions below.

To start a return, you can contact us at lostsheepthreads@gmail.com. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please submit photos of the issue so we can best assist you. If we confirm that the wrong item was sent or the product was defective, we will process a replacement for you as soon as possible. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Exceptions
Since all Lost Sheep Threads products are made on demand, size exchanges require producing a new item. Our return policy doesn’t cover products ordered in the wrong size, so please ensure you order the correct size based on the provided sizing guides for the products. Additionally, our return policy doesn’t cover buyer’s remorse, so we won’t be able to issue you a refund for the order.